PIOVNME™ · STORE INFORMATION
Shipping Policy
How an order moves from payment authorization to delivery, and where to turn when a shipment needs attention.
Plan for two separate periods
Preparation: most in-stock orders take 1–3 business days after payment authorization. U.S. standard transit: generally 5–12 business days after dispatch, in addition to preparation. International delivery estimates depend on the destination, customs, carriers and local delivery operations, weather, holidays, and other circumstances.
What can extend preparation
Payment checks, address review, peak demand, preorders, stock availability, public holidays, and unusually large orders may require more processing time.
Review the delivery charge at checkout
Before payment, checkout shows the available methods and applicable charges. The destination, selected method, contents of the order, and current promotions may affect cost. Any qualifying free-shipping offer is shown before checkout is completed.
Where orders are fulfilled
Depending on inventory and destination, we use our own operations or appropriate fulfillment partners. Products in one order may come from different facilities; we do not claim every order leaves one local warehouse. Our business registration address should not be treated as the dispatch or return warehouse for every order. Multiple products may be split into separate packages, with different arrival times and tracking numbers.
Follow the carrier record
When dispatch has occurred and tracking is available, we send a shipping confirmation or tracking update to the checkout email address. Allow approximately 48 hours after label creation for initial activity. Some carriers scan only at major transit stages or provide limited events.
If delivery falls behind
Carrier operations, customs inspections, severe weather, transport disruptions, holidays, remote addresses, and other circumstances outside normal operating control can affect estimates. Contact service@piovnme.com with your order number if tracking is inactive for an extended period or the order is significantly outside its expected delivery range. We review available shipment information and help with reasonable next steps.
Missing parcels, including “Delivered” scans
Let us know if a shipment appears lost or cannot be located so we can review tracking and carrier information. A “Delivered” scan does not prevent a missing-package inquiry. We may ask you to check the delivery area, household members, reception, neighbors, or the local carrier while we assess the circumstances. A carrier investigation, replacement, refund, or other resolution depends on the shipment facts and applicable consumer rights.
Addresses and cross-border charges
Enter a complete, accurate delivery address and contact us promptly if it is wrong. Changes may no longer be possible once fulfillment or shipping preparation begins. If incorrect customer-supplied details cause return or misdirection, reasonable additional shipping costs may apply to reshipment.
Where international delivery is offered, customs duties, import taxes, brokerage, clearance, or other local charges may apply. Unless checkout expressly says otherwise, the recipient pays those amounts, which are imposed by authorities or service providers rather than PiovnMe™.
Shipping assistance and business details
- Brand
- PiovnMe™
- Legal operator
- Guangzhou Yangkun Technology Co., Ltd.
- Brand / company relationship
- PiovnMe™ is owned and operated by Guangzhou Yangkun Technology Co., Ltd..
- Business address
- Room U006, 2nd Floor, No. 26 Jianzhong Road, Tianhe District, Guangzhou City
- Website
- piovnme.com
- Customer support email
- service@piovnme.com
- Customer support phone
- +86 13686849001
- Customer service hours
- Monday–Friday, 9:00 AM–6:00 PM PST
- Product category
- Decorative objects