FAQ

Placing and paying for an order

How do I order? Choose a product, select any available options, add it to the cart, and follow checkout. An order confirmation is normally sent to the email address entered there.

Which payment options and currency apply? Checkout lists the methods enabled for your location, which may include major credit cards, debit cards, PayPal, or other supported methods. Transactions are processed in United States Dollars (USD).

Preparation, transit, and shipping charges

When will it leave? Most in-stock orders are prepared within 1–3 business days after payment authorization. Address or payment review, peak demand, availability, holidays, preorders, or unusually large orders can require longer.

How long is U.S. delivery? Standard carrier transit is generally estimated at 5–12 business days after dispatch, separate from preparation.

What will shipping cost? Checkout displays methods and charges before payment. Any free-shipping offer or other shipping promotion shows its eligibility before checkout is completed.

Where is fulfillment handled? Inventory and destination determine whether an order is handled through our operations or appropriate fulfillment partners. We do not claim all orders leave the same local warehouse.

Tracking and delivery help

Where is my tracking? When available, shipment details are emailed after dispatch. Allow approximately 48 hours after label creation for initial carrier activity.

What if tracking stops or a parcel is missing? Send your order number to service@piovnme.com when there has been an extended tracking gap, delivery is substantially outside the expected range, or a “Delivered” parcel remains missing after reasonable checks.

Changing your order

Can I cancel or edit it? Email service@piovnme.com within 12 hours of purchase. Once processing or shipment preparation starts, we cannot guarantee the change. There is no separate cancellation fee simply for submitting an eligible request.

Starting a return

What is the window? Eligible products may be returned within 30 calendar days of confirmed delivery. Contact Customer Care before sending anything to obtain the correct return warehouse address and instructions.

What should I send in the request? Email your order number, item, reason, and relevant photos or videos where needed. Do not automatically use the business registration address for returns.

Who pays return shipping? Customers generally pay for preference-based returns. If damage, a defect, an incorrect or incomplete item, or a material description mismatch is confirmed, we provide an appropriate replacement, refund, or return solution without making the customer bear reasonable return costs caused by that issue. Approved eligible returns carry no separate restocking fee.

Product problems and refunds

How do I report a problem on arrival? Contact service@piovnme.com as soon as reasonably possible. Where possible, we recommend doing so within 7 days of delivery, with your order number and clear photos of the product, packaging, and shipping label where relevant.

When is a refund issued? An approved return is normally inspected within 5 business days after reaching the designated facility. Once approved after inspection, a refund goes to the original payment method within 1–3 business days. Your provider may take additional time to post it.

Who operates the store?

PiovnMe™ is owned and operated by Guangzhou Yangkun Technology Co., Ltd. Customer support is available at service@piovnme.com during Monday–Friday, 9:00 AM–6:00 PM PST.

Brand

PiovnMe™

Legal operator

Guangzhou Yangkun Technology Co., Ltd.

Brand / company relationship

PiovnMe™ is owned and operated by Guangzhou Yangkun Technology Co., Ltd..

Business address

Room U006, 2nd Floor, No. 26 Jianzhong Road, Tianhe District, Guangzhou City

Website

piovnme.com

Customer support email

service@piovnme.com

Customer support phone

+86 13686849001

Customer service hours

Monday–Friday, 9:00 AM–6:00 PM PST

Product category

Decorative objects