PIOVNME™ · STORE INFORMATION
Return & Refund Policy
The steps, eligibility rules, costs, and timing for a considered after-purchase resolution.
Start with the reason for your request
Eligible returns are available within 30 calendar days after confirmed delivery. Email service@piovnme.com before sending a parcel. Include the order number, the item, the reason, and photographs or video where necessary. Customer Care reviews eligibility and provides authorization and instructions. A return sent without approval or to an address we did not supply may be refused.
The company address is for business transparency and correspondence. Do not assume it is the return warehouse: after approval, we provide the correct warehouse address.
Change-of-mind eligibility
For preference-based returns, merchandise should generally remain unused, unaltered, and in its original condition. Where applicable, send the original product and packaging, accessories, included components, manuals or inserts, and proof of purchase or the order number. A damaged, defective, incorrect, incomplete, or materially misdescribed item may have different requirements.
Items with return restrictions
Health, hygiene, personalization, safety, or product-integrity concerns can make some items ineligible for preference-based returns. Where applicable, examples include customized or personalized goods, opened hygiene-sensitive goods, gift cards, clearly marked final-sale items, or goods identified as non-returnable before purchase. These exclusions do not remove rights or remedies that the law does not allow us to exclude.
When the product or fulfillment is wrong
Inspect your order on arrival. Report damage, a defect, a wrong or incomplete item, or a material difference from its description as soon as reasonably possible. Where possible, we recommend contacting us within 7 days of delivery. Send the order number and clear images of the product, packaging, and shipping label where relevant.
Once a qualifying issue is confirmed, we arrange an appropriate replacement, refund, or return solution without additional return cost to you. A physical return is not always necessary. Based on the information reviewed, Customer Care may offer a replacement, a full or partial refund, or another appropriate resolution.
How return costs are assigned
- For a change of mind, an incorrect personal selection, or another preference-based reason unrelated to a product or fulfillment problem, the customer generally pays return shipping.
- For confirmed damage, defects, incorrect or incomplete goods, or a material description mismatch, the customer is not required to bear reasonable return shipping costs arising from that issue.
- Approved eligible returns do not incur a separate restocking fee.
From inspection to refund
After an approved return reaches the designated facility, our inspection target is within 5 business days. If approved after inspection, the refund is issued to the original payment method within 1–3 business days of approval. Banks, card issuers, PayPal, and other providers may then require additional posting time, separate from our issuance period.
Where the law permits, an appropriate deduction may reflect missing components or avoidable loss in value from use, alteration, or damage beyond what was reasonably needed to inspect the item.
Exchanges and order changes
An exchange depends on current stock. Sometimes an approved return followed by a new order is the most efficient route to the desired item or variation. Contact service@piovnme.com before sending an exchange.
Request a cancellation or order change within 12 hours of purchase. We make reasonable efforts to help with eligible requests, but cannot guarantee changes once processing, fulfillment, shipment preparation, or dispatch starts. There is no separate cancellation fee merely for submitting an eligible request.
If an issued refund is not visible
After we confirm issuance, allow the payment provider’s normal posting period. If the credit is still missing, ask your bank, card issuer, PayPal, or other provider first. If you still need help, email service@piovnme.com with the order number. Do not email complete payment-card numbers.
Rights that continue to apply
These are our standard return procedures. Statutory consumer rights, remedies, warranties, and protections remain in place wherever the law does not permit their exclusion or restriction.
Return support and business record
- Brand
- PiovnMe™
- Legal operator
- Guangzhou Yangkun Technology Co., Ltd.
- Brand / company relationship
- PiovnMe™ is owned and operated by Guangzhou Yangkun Technology Co., Ltd..
- Business address
- Room U006, 2nd Floor, No. 26 Jianzhong Road, Tianhe District, Guangzhou City
- Website
- piovnme.com
- Customer support email
- service@piovnme.com
- Customer support phone
- +86 13686849001
- Customer service hours
- Monday–Friday, 9:00 AM–6:00 PM PST
- Product category
- Decorative objects