Contact Us

Reach Customer Care

Email service@piovnme.com or call +86 13686849001. Our customer service hours are Monday–Friday, 9:00 AM–6:00 PM PST. We generally aim to reply within 1–2 business days.

Tell us what you need

For an existing order, include the order number, checkout email address, and a clear explanation of the question. Photos or video can help when relevant to the issue.

Before dispatch and during delivery

After payment authorization, most in-stock orders are prepared in 1–3 business days. Standard U.S. carrier transit is generally estimated at 5–12 business days after dispatch; preparation is a separate period. Shipping methods and charges appear at checkout before you pay. Inventory and destination determine whether our own operations or appropriate fulfillment partners handle an order. If tracking is provided, allow approximately 48 hours from label creation for the first carrier event.

If a parcel cannot be found

Email your order number when tracking stays unchanged for an extended period or delivery is substantially beyond the expected range. You may still ask for help when tracking says “Delivered” but the parcel is missing. During our review, we may ask you to check the delivery area, reception, household members, neighbors, or the local carrier.

Arrange a return before sending anything

Eligible products can be returned within 30 calendar days of confirmed delivery. Contact us first: an approved request receives instructions and the correct return warehouse address. The business registration address is not automatically a return address. For a change of mind, the customer generally pays return shipping. When damage, a defect, the wrong or incomplete item, or a material mismatch with the description is confirmed, we provide an appropriate replacement, refund, or return solution without making the customer bear reasonable return costs arising from that problem. Approved eligible returns have no separate restocking fee.

Refunds and order changes

An approved return is normally inspected within 5 business days of reaching the designated facility. Following approval, we issue the refund to the original payment method within 1–3 business days; the payment provider may need further time to post it. Send cancellation or change requests within 12 hours of purchase. Once processing, fulfillment, shipment preparation, or dispatch begins, a change or cancellation cannot be guaranteed. Merely submitting an eligible cancellation request carries no separate cancellation fee.

Payment and personal information

Checkout displays the methods enabled for your location, which may include major credit cards, debit cards, PayPal, or other supported options. Transactions use United States Dollars (USD). For access, correction, deletion, or another privacy request, contact service@piovnme.com. Identity verification may be necessary depending on the request and applicable law.

Company and contact record

Brand

PiovnMe™

Legal operator

Guangzhou Yangkun Technology Co., Ltd.

Owner

Jiang Yongxiang

Brand / company relationship

PiovnMe™ is owned and operated by Guangzhou Yangkun Technology Co., Ltd..

Business address

Room U006, 2nd Floor, No. 26 Jianzhong Road, Tianhe District, Guangzhou City

Website

piovnme.com

Customer support email

service@piovnme.com

Customer support phone

+86 13686849001

Customer service hours

Monday–Friday, 9:00 AM–6:00 PM PST

Product category

Decorative objects